We provide technical support for businesses with a network size of 1 to 200 computers (endpoints), typically comprising of a few servers, desktop computers and laptops.

As each organisation’s technical and business requirements are unique we put together a customised support package which could include:

Server

• General server administration
• Maintenance of users, groups and profiles
• Printer and queue management

Desktop & Laptop

• Software installation and configuration
• Applying software security updates and antivirus patches
• Desktop configuration
• Problem / issue resolution

Network

• Network setup and configuration
• Network monitoring

Onsite

• Regular / scheduled onsite visits
• Emergency support call-outs
• Equipment installation and configuration
• Network switch installation

All support contracts come with a Service Level Agreement (SLA) and access to telephone, instant messaging and email support. The whole process is managed using our online issue reporting helpdesk.

For further information and a quote, please contact us.